STRATEGIC PARTNERSHIPS AND SERVICE DELIVERY IN NAIROBI CITY COUNTY GOVERNMENT, KENYA

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dc.contributor.authorSALOME WANGARI
dc.date.accessioned2026-03-31T17:15:33Z
dc.date.available2026-03-31T17:15:33Z
dc.date.issued2025-09
dc.descriptionThesis
dc.description.abstractThe national and devolved governments often struggled to deliver essential public services due to corruption and resource constraints, necessitating partnerships with other organisations to enhance service provision. This study assessed the effect of strategic partnerships on effective service delivery in Nairobi City County Government (NCCG). The research explored the impact of supplier partnerships, waste management partnerships, social services partnerships, and infrastructure development partnerships on the service delivery of NCCG. The study was anchored on four theoretical frameworks: Resource Dependency Theory, Transaction Cost Theory, Collaborative Governance Theory, and Social Network Theory, which collectively explained the dynamics and benefits of inter-organisational partnerships in public service delivery. Using a descriptive research design and a mixed methods approach, the study adopted a purposive sampling approach to target 138 respondents (18 department heads, 17 sub-county administrators, 18 sub-county commanders, and 85 ward administrators) based on their relevance to the study topic. Primary data was collected using structured questionnaires and interviews. In contrast, secondary data was retrieved from published works to triangulate findings and reinforce reliability. A pilot test of the questionnaires was conducted within the NCCG offices in Nairobi before full deployment to enhance the validity and reliability of the instruments. The reliability was measured using Cronbach’s Alpha, while validity was assessed through expert reviews and content validation techniques. For data analysis, the study utilised Statistical Package for the Social Sciences (SPSS) version 27 to conduct descriptive statistics (means, frequencies, standard deviations), inferential statistics (regression analysis, correlation), and diagnostic tests. The research applied qualitative and quantitative analysis techniques to evaluate the influence of strategic partnerships on service delivery in Nairobi County. The findings were presented using frequency tables and bar graphs. The results revealed positive and significant relationships between the four types of strategic partnerships and service delivery outcomes, supported by the following coefficients: supplier partnerships (r = 0.622, p < 0.01; β = 0.512, p < 0.01), waste management partnerships (r = 0.672, p < 0.01; β = 0.589, p < 0.01), social services partnerships (r = 0.635, p < 0.01; β = 0.527, p < 0.01), and infrastructure development partnerships (r = 0.704, p < 0.01; β = 0.638, p < 0.01). The qualitative findings supported these results, revealing that strategic partnerships enhanced service delivery by promoting trust, resource sharing, and community engagement, particularly in waste management and social services. Senior managers emphasised that public-private collaborations and stakeholder involvement substantially improved project efficiency and citizen satisfaction across Nairobi City County Government initiatives. Based on the obtained results, it is recommended that NCCG leadership strengthen partnership structures, expand public-private collaborations, enhance administrator capacity building, and establish robust monitoring mechanisms to sustain and improve service delivery outcomes across all sectors. NCCG should further fortify partnership frameworks, broaden public-private partnerships, boost administrator training, and implement effective monitoring systems to ensure sustainable service enhancement across all sectors.
dc.identifier.urihttps://repository.cuea.edu/handle/123456789/654
dc.language.isoen_US
dc.publisherTHE CATHOLIC UNIVERSITY OF EASTERN AFRICA
dc.subjectStrategic partnerships
dc.subjectinter-organizational collaboration
dc.subjectpublic sector management
dc.subjectgovernance
dc.subjectservice delivery.
dc.titleSTRATEGIC PARTNERSHIPS AND SERVICE DELIVERY IN NAIROBI CITY COUNTY GOVERNMENT, KENYA
dc.typeThesis

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